Frequently asked questions (FAQ)


1. How do I create an account on PrideSpins?

To create an account, click on the "Register" button on our homepage. Fill in the required information and follow the prompts to complete the registration process.

2. I didn't receive a verification code on my phone after registration. What should I do?

If you didn't receive the verification code on your phone, please follow these steps:

1.     Check your phone number: Ensure that the phone number you provided during registration is correct.

2.     Check your SMS inbox: Sometimes, the verification code SMS may be delayed. Check your SMS inbox periodically, and if you still haven't received it, wait a bit longer. Be sure to also check your SMS Spam box. Some mobile phones automatically create these and send messages to Spam.

3.     Contact customer support: If you've tried the above steps and still haven't received the verification code, please contact our customer support team. They can assist you in resolving the issue and ensuring your account is properly verified.

We are here to help you through the verification process to ensure a smooth and secure gaming experience on PrideSpins.

3. Can I register from outside Ghana and still play on PrideSpins?

Yes, you can register from outside Ghana and play on PrideSpins. However, it's important to note that you must have a Ghanan phone number and meet other relevant eligibility criteria specified in our terms and conditions to use our services. You can enjoy our games and services if you meet these requirements, regardless of your physical location. Please make sure to provide accurate and valid information during registration to comply with our policies.

4. What documents are required for verification during registration?

At PrideSpins, we strive to make the registration process as seamless as possible, although we do not require any physical documentation to be submitted upon registration, we do request that you select and provide us with at least one form of identification number. However, there may be instances where we need to verify your identity or age to comply with regulatory requirements. If necessary, our customer support team will guide you through the verification process, and you will be informed if any documents are required. We aim to keep the registration process simple and hassle-free for our users.

5. Is there an age requirement to register on PrideSpins?

Yes, you must be at least 18 years old to register and play on PrideSpins. Age verification is part of our registration process.

6. Is registration free, or are there any hidden fees?

Registration on PrideSpins is free. We do not charge any registration fees.

7. How long does it take to verify my account?

Account verification on PrideSpins typically happens quickly, often within seconds. However, the exact verification time may depend on the speed and reliability of the SMS or code provider we use for verification.

8. Can I have multiple accounts on PrideSpins?

No, PrideSpins allows only one account per person. Having multiple accounts may result in the suspension of your accounts and winnings.

9. I forgot my password. How can I reset it?

Click on the "Forgot Password" link on the login page. You'll receive instructions on how to reset your password via your phone number.

10. I cannot access my account. What should I do?

Please, double-check that the phone number and password are correct. Also, note that the password is case-sensitive, so make sure your Caps Lock key is turned off. If you still have trouble logging in to your account, please contact us via Live Chat anytime. Our support team will check what is happening and provide you with further assistance.

11. How can I change my registered phone number?

Due to security reasons, you cannot personally change your registered phone number. To do so, you are welcome to contact us via Live Chat. Our support team will assist you with the necessary steps to update your phone number while ensuring the security of your account.

12. What should I do if I suspect someone else is using my account?

If you suspect unauthorized access to your account, immediately contact our customer support team. We will investigate the issue and take appropriate measures to secure your account.

13. Is my personal information kept confidential and secure on PrideSpins?

Yes, we take your privacy seriously. Your personal information is stored securely and is not shared with third parties without your consent. Please refer to our Privacy Policy for more details.

14. I want to close my account. What should I do?

To close your account, simply contact us via Live Chat. Our support team will guide you through the account closure process after successful verification.


15. What payment methods can I use on PrideSpins?

PrideSpins primarily supports mobile money as the preferred payment method for deposits and withdrawals. Please note that other payment methods like bank transfers and e-wallets are currently not supported. You can find the full details of the payment methods available for your transactions in the "Deposit" and "Withdraw" sections of your PrideSpins account.

16. Are my financial transactions secure on PrideSpins?

Yes, we use advanced encryption technology to protect your financial data and ensure secure transactions. Your privacy and security are our top priorities.

17. How long does it take to process deposits and withdrawals?

PrideSpins is one of the companies that provides the fastest deposits and withdrawals. However, the processing times on PrideSpins can vary, typically ranging from seconds to a few hours. The exact processing time depends on factors such as the chosen payment method and transaction volume. We aim to provide quick access to your funds, ensuring a seamless gaming experience.

18. What is the minimum deposit amount on PrideSpins?

The minimum deposit amount on PrideSpins is currently set at GHS 5.

19. Is there a minimum and maximum withdrawal amount on PrideSpins?

The minimum withdrawal amount at PrideSpins is set at GHS 10 (Ghanaian Cedis).

There is a maximum daily withdrawal amount on PrideSpins of GHS 20,000 (Ghanaian Cedis). Please note that this is a daily limit, and any amount exceeding this limit will be processed on the following day upon requests being received.

20. Why can I not withdraw my entire deposit amount?

To ensure fair use of our free spins and bonuses, we have set withdrawal rules.

If you deposit at PrideSpins without placing a bet, you can withdraw up to 50% of your deposit. To access the remaining 50%, you must wager that amount at least once.

For instance, if you deposit GHS 100 but decide to withdraw without playing, you can take out GHS 50. To access the remaining GHS 50, you need to place bets totaling GHS 50 before withdrawing any funds and potential winnings.

21. Withholding Tax Explained (WHT)

As of the 15th of August 2023, all withdrawals will be subject to 10% Withholding Tax as set out by the Ghana Revenue Services.

WHT is applicable on Sports Betting, Virtual Games and all casino games and is applied at the point where the gaming session effectively ends for the player - that is, when you decide to withdraw your funds back into your external wallets held with financial institutions such as Mobile Money operators or banks.

Have a look at the below explanation for you to better understand what and how of WHT.

·       To ensure a fair application of the tax, it is crucial that players are taxed only on their actual winnings, not on the funds they initially risk, also referred to as their “stake” or “deposit”. To this end, and in line with the guidance given by the GRA, the concept of the “Deductible Stake” was introduced.

·       The Deductible Stake represents the sum of all deposits a player has made since their last withdrawal, or in the absence of any previous withdrawal, all their deposits, but limited, in any case, to deposits made within the last 30 days. This portion is not subject to WHT upon withdrawal.

·       This ensures that WHT is applied only to gross winnings, i.e., actual winnings prior to deduction of WHT.

22. How is Withholding Tax calculated?

When it comes to the actual calculation of the Withholding Tax, the process remains simple and straightforward:

  1. A player opts to withdraw a specific sum from their gaming wallet/balance, known as the Payout/Withdrawal.

  2. The Deductible Stake is subtracted from the Payout to yield the Gross Winnings - the amount on which WHT is calculated.

  3. WHT is calculated as 10% of the Gross Winnings. This tax amount is withheld from the Payout.

  4. The remaining Payout, after WHT deduction, is then transferred to the player's external Momo-wallet.


23. What types of games are available on PrideSpins?

PrideSpins offers a wide range of games, including slots, table games, live casino games, and more. Explore our game library to find your favorites.

24. Are the games fair and random?

- Yes, all games on PrideSpins are powered by random number generators (RNGs) to ensure fair play. We are committed to providing a fair gaming environment.

25. Can I play PrideSpins games on my mobile device?

- Yes, our platform is fully optimized for mobile play. You can access PrideSpins and enjoy your favorite games on smartphones and tablets.